FAQ’s
Welcome to the WARHEAD FOOD Co. Your one stop shop for the best, fresh, speciality meat snacks made right here in the UK by our South African Master Butchers. Our products are HIGH IN PROTEIN & PACKED WITH AWESOME FLAVOUR
Our products are made with the “tactical community” in mind and we support all those serving within our Emergency Services & Armed Forces
So, you’re here because you’ve got questions… well, we’ve got answers! Please see our most common FAQ’s below. If your questions are not answered here, please slide over to our CONTACT page or email us directly - enquiries@kmpuktactical.co.uk
who is WARHEAD FOOD Co.?
WARHEAD FOOD Co. is owned by KMP UK TACTICAL - famous for designing and producing high quality kit & PPE for the Police, Emergency Services, First Responders and the Armed Forces. We are highly regarded within the “tactical community” around the world and WARHEAD FOOD Co. offers more awesome products to fulfil the needs of our discerning clients
Where are WARHEAD products produced?
All our Biltong, Droëwors and cured meat products are made right here in the UK by our dedicated South African team of master butchers based in Hertfordshire. The team bring a wealth of dedication to traditional South African cuisine and years of butchering experience, meaning the end product is true to its South African roots and is of the highest quality.
All our meats are of the highest quality from local farms and is ethically sourced.
All our products are made on site in our dedicated facility in Hertfordshire and are made fresh on a daily basis using only the best ingredients
when can I expect to receive my order?
All our products are made fresh by our in house team of South African master butchers.
To ensure the freshness and quality of your items, we have an agreement in place with our butchers that fresh stock is produced ready for a dedicated weekly shipping day - therefore we collect all stock and ship all orders on a Monday.
This means that dependant on when you place your order, it could take up to 1 week to receive your items. In most circumstances, this may be a lot quicker depending on stock levels at the time.
We kindly ask for your patience and understanding of this process as this is to ensure quality and freshness
How should I store my Fresh Meat Products?
Fresh Meat is perishable. However, WARHEAD Biltong and other products to are so tasty, they won’t last long enough to perish naturally!
We normally advise to consume your fresh products within 3 days of opening, however, they can last for up to 2 weeks if stored correctly. If stored at room temperature these products will last approximately 2 weeks so long as the bag is kept open to allow the products to breathe. If the products are kept in a closed bag the moisture will cause the products to spoil far more quickly.
If these products are stored in the refrigerator they must be stored with the bag open to allow the product to breathe.
Please note that the excess moisture in the refrigerator will shorten the shelf life to under 2 weeks with the bag open.
These products can also be stored in the freezer for approximately 3 months. Once defrosted consume within 24hrs.
Upon receipt, open the product within 24 hours
Are WARHEAD products Gluten-free?
No, our products are NOT gluten-free. For all allergen info, please see our dedicated allergen info page
What do you charge for postage?
we send all our items via Royal Mail tracked 24 meaning your fresh products arrive with you ASAP. We charge a flat P&P charge of £4.50 for all orders under £100.
We offer FREE postage on all orders over £100
Do you offer worldwide shipping?
currently we only ship to the UK - including England, Wales, Scotland & Northern Ireland.
We will be offering worldwide shipping very soon. Please contact us if you live outside of the UK to discuss how we can assist you
What is your returns policy?
if you are not happy with your items for any reason, please contact us to arrange a return. We can only accept returns so long as the product is unopened and the packaging is undamaged. We cannot accept returns on any opened product or if it has been stored against our guidance above